Bank Mandiri has once again secured its position as Indonesia’s top-performing financial institution, earning the prestigious Euromoney Award for Excellence 2025. This marks the third consecutive year the bank has received the title of Best Bank in Indonesia, underscoring its consistent financial strength and strategic alignment with national development goals. As digital transformation and inclusive finance become central to Indonesia’s economic future, Bank Mandiri’s trajectory offers a compelling blueprint.
Key Facts & Background
- Award Recognition:
Bank Mandiri was awarded Best Bank in Indonesia by Euromoney for the third year in a row, based on its financial performance, innovation, and strategic impact. - Financial Performance (as of May 2025):
- Credit growth: 13.4% YoY to Rp 1,682.6 trillion (vs. industry average of 8.4%)
- Corporate credit: Rp 606 trillion (+13.6% YoY)
- Commercial credit: Rp 304 trillion (+20.6% YoY)
- UMKM credit: Rp 35 trillion (+10.2% YoY)
- Non-performing loan (NPL) ratio: 1.22%
- Cost of credit: 0.92%
- Funding & Liquidity:
- Third-party funds (DPK): Rp 1,772.9 trillion (+8.82% YoY)
- CASA ratio: 77.6%, indicating strong low-cost funding structure
- Digital Transformation:
- Livin’ by Mandiri users: 31.6 million (+24% YoY)
- Livin’ transaction volume: 1.83 billion (+26% YoY), value: Rp 1,744 trillion (+12% YoY)
- Kopra by Mandiri: 583 million transactions (+13% YoY), value: Rp 10,000+ trillion (+19% YoY)
- Livin’ Merchant: 2.7 million UMKM users (+35% YoY)
- Subsidiary Recognition:
- Mandiri Sekuritas: Best Securities House in Indonesia
- Bank Syariah Indonesia: Best Bank for Customer Experience
Strategic Insights
Bank Mandiri’s sustained recognition as Indonesia’s best bank reflects more than just financial metrics—it signals a strategic convergence of innovation, inclusion, and institutional resilience. In an era where digital banking and financial accessibility are reshaping consumer expectations, Mandiri’s ability to scale both retail and corporate services positions it as a national anchor for economic transformation.
The bank’s robust credit growth, particularly in the commercial and UMKM segments, highlights its role in supporting Indonesia’s real economy. By leveraging its corporate ecosystem to extend financing to smaller enterprises, Mandiri is actively bridging the gap between large-scale capital and grassroots entrepreneurship. This approach aligns with government priorities to strengthen economic fundamentals and promote inclusive growth.
Digital transformation remains a cornerstone of Mandiri’s strategy. The success of Livin’ by Mandiri and Kopra by Mandiri demonstrates how technology can enhance financial literacy, streamline transactions, and expand market reach. These platforms not only improve customer experience but also enable data-driven decision-making, operational efficiency, and scalable service delivery—key attributes for modern banking leadership.
Mandiri’s healthy asset quality and funding structure further reinforce its resilience. With a low NPL ratio and high CASA levels, the bank maintains strong risk management and liquidity, allowing it to navigate macroeconomic volatility while continuing to invest in innovation and outreach.
The recognition of Mandiri’s subsidiaries also reflects the group’s holistic excellence across capital markets and customer engagement. As Indonesia deepens its financial sector sophistication, integrated banking groups like Mandiri will play a pivotal role in mobilizing investment, supporting SMEs, and driving digital adoption.
Looking ahead, Bank Mandiri’s trajectory offers lessons for both domestic and regional financial institutions. Its blend of consumer-centric strategy, technological agility, and policy alignment exemplifies how banks can evolve from transactional entities into developmental partners. As Indonesia’s economy grows more complex and interconnected, institutions that combine scale with purpose—like Mandiri—will define the next chapter of financial leadership.